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How are banjos shipped, what is the transit time, and what is the cost?

IMPORTANT! We carefully set up instruments before they ship. It can take 24 to 48 hours to process an instrument through our setup shop. Instrument orders will be shipped by your chosen shipping method after going through our setup process.

INTERNATIONAL ORDERS: add an item to your shopping cart, then fill in the Country and Postal Code fields on the upper-right part of your computer screen, and you'll see an instant delivery quote from the US Postal Service and from UPS.

DOMESTIC ORDERS are shipped by FedEx Ground. We prefer FedEx because they assign a tracking number to each package, making it easy to locate the package at any time. Alaska, Hawaii, and international orders are usually shipped by the US Postal Service unless other requests are made. We expedite through FedEx premium services (3-Day, 2-Day, Next Day), and the US Postal Service.

UPS Ground transit time from Atlanta is based on the zone chart below. This doesn't include the date of shipment; FedEx starts the clock the day after shipment. As a rule of thumb, transit time from Atlanta to California is 8 days including the weekend, to New York is 3 days.

Delivery Charges

Our online catalog has been integrated with the online FedEx rate calculator. Delivery charges are determined by the total weight of your order, and by the delivery location. Our site has a utility that enables you to determine the delivery charges for every item in our catalog. Find the item you're interested in, add it to your shopping cart, then enter your postal code to determine delivery charges to your location.

Please note that delivery charges do not include import duties, taxes or broker fees imposed by government customs and revenue agencies. We have no control over the fees you may be charged, and we are required by law to declare the value of each item you have purchased.

Before you select a premium shipping service (such as UPS 3-day, 2-day and next-day delivery), the chart below will help you determine which level of service you need. UPS operates Monday through Friday. Weekends and holidays are not included in the delivery calculation. UPS does not count the date of pickup as day one. Day one begins the day after pickup.

We normally ship within 48 hours from the time of purchase. A typical order/shipment/delivery process:

Date ordered Date shipped (48 hours later)
UPS clock begins
Service level Delivery location Date delivered Days elapsed since order
August 13 August 15 August 16 UPS 3-day Los Angeles August 23 10
August 13 August 15 August 16 UPS 2-day Los Angeles August 20 7
August 13 August 15 August 16 UPS next day Los Angeles August 19 6

In some cases, on standard products, we offer same-day shipping. If you're trying to get it there in time for a birthday or special event, please call us at 678-488-BANJO (678-488-2265). If we can meet your deadline, we will.